ABOUT US

5 Reasons to Choose Bureau d'Assurance Voyage Inc.

  1. Longevity: Over the past 28 years, we have insured hundreds of thousands of snowbirds and travelling Canadians.

  2. Trust: Our clients renew with us each year and recommend us to their family and friends.

  3. Choice: We offer a full range of products and Travellers Choice & Âge d'or are exclusive products only available from us.

  4. Savings: Due to our sales volume, we get better deals so when we save, you save.

  5. Benefits: Our products offer deluxe coverage including benefits not found in some “snowbird” plans.

5 Reasons Why Our Customer Service is the Best

  1. Access to live agents: We answer the phones the old-fashioned way: no phone menus & no buttons to press!

  2. Meet with an agent: Our Sherbrooke office is open to serve you and all your travel insurance needs.

  3. Experience: Our licensed agents are well trained and will answer your questions.

  4. Guaranteed same-day service: Wallet cards, tax receipts & policies are mailed the same day we get your application.

  5. Safe, secure, user-friendly website

5 Reasons Why We Have the Best Refund Policy in Canada

  1. No service charges or Administration fees: We will never make you pay for the service we provide.

  2. Changing your travel dates: You may change your travel dates as often as necessary and not incur a penalty.

  3. “No Questions Asked” refunds: If you cancel prior to travel you will get a full refund. No doctor’s letter is required.

  4. Returning to Canada early: If you are claim-free, you will get a full refund on the unused days of coverage.

  5. No minimum refunds: You will get a refund for any amount even if you come home one day earlier than planned.

Our history

We began offering our services to Canadian travellers in 1991 when each provincial and territorial government announced that government health insurance plans would no longer cover 100% of emergency medical costs abroad. We were one of the first companies to offer medical insurance to Canadians who wish to travel with sufficient insurance to cover a medical emergency.

 

In the early 1990s, travel insurance was underestimated and our company was the first to raise public awareness about it by publishing the "Canada-US Medical Insurance Bulletin," since 1992.

 

Our President was a founding member of the Canadian Travel Insurance Association (THIA) in 1998.

Our promise to you

We continually strive to meet your needs and earn your respect. We built a user-friendly website and an easy-to-use application. We have designed insurance brochures, proposals and fonts that are easy to read. We are aware of the importance of superior customer service and achieved our quality goals in the early 1990s. We have maintained this quality standard for more than 20 years and our customers confirm it: no one surpasses us in our industry. Each year, thousands of customers renew their insurance coverage with us and many of them recommend us to their families and friends.

 

To reach us, you will not have to listen to a series of phone menus to talk to an agent. We do not like the phone menus; so why would we impose them on our customers? When you call during office hours, a licensed agent will be happy to take your call. If all of our agents are busy, please leave us a message and one of our agents will call you back promptly.

 

Our company has been serving Canadian travellers since 1991. Our employees are committed to the company and most have been working there for more than 10 years. They have received extensive training and are in direct contact with insurers. Because they are in the front line, our agents are listening to consumers and well placed to get their opinion. As a result, they are able to offer excellent suggestions for improving our products and the quality of our services.

 

We thank you for giving us the opportunity to serve you and we wish you health and travel safely.

 

Agents and staff of the Bureau d'Assurance Voyage Inc.